Who We Serve
At Burgess Consulting Group, we specialize in empowering small and medium-sized enterprises (SMEs) across industries, with a particular focus on customer-focused businesses driven by service excellence, innovation, and meaningful growth. Our consulting expertise spans a wide range of sectors, from retail, hospitality, and professional services to specialized offerings for the spa and wellness industry through our JALA Division. Whether guiding businesses through complex challenges, elevating leadership, or designing unforgettable client experiences, we bring tailored strategies and tools that help organizations thrive - with purpose, clarity, and measurable results.
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Small & Medium-Sized Enterprises (SMEs) - agile businesses ready for transformation, scaling, operational improvement, and strategic growth.
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Customer-Focused Businesses - organizations where client experience, loyalty, and service excellence are at the heart of success.
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Women-Based Startups & Founders - supporting visionary women entrepreneurs with strategy, leadership development, and the confidence to scale with impact.
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Specialized Spa & Wellness Offerings (JALA Division) - targeted education, consulting, and growth programs designed for spa owners, wellness leaders, and industry partners.
Capabilities
- Strategic & Business Planning
- Business Transformation
- Purpose, Mission, & Values Development
- Leadership Development
- Scorecards, Dashboards, & KPI Reporting
- Customer Experience Journey Creation
- Program Development & Process Re-Design
- Compensation & Recognition Plan Design
- Performance Management
- Training, coaching, & Succession Planning
- Competency Mapping
- Personality Assessment, Communication & Team Building
