Is This Masterclass For You?

This masterclass is about designing an intentional experience that reflects your spa’s soul—from the first click to the final goodbye. We’ll break down the JALA Experience Cycle into five key phases, exploring what matters most at each stage, the behaviours and KPIs that drive results, and how to bring it all to life in your business. You’ll have time to reflect, write, and begin building your own customized cycle. And like all great guest experiences, we’ll begin with a strong foundation.

Meet Your Instructor, Melanie

With a deep passion for creating exceptional customer experiences, Melanie Lang brings her extensive expertise in business strategy and service excellence to the Experience Cycles Masterclass. Drawing from years of experience in the spa and hospitality industry, Melanie has mastered the art of designing customer-centric systems that drive satisfaction, loyalty, and long-term business success. In this course, she shares her proven methodologies for building effective experience cycles that streamline operations, enhance customer interactions, and elevate service delivery. Participants will walk away with actionable tools to create memorable, consistent experiences that keep clients coming back.

Ready to Transform Your Customer Experience?

Discover the strategies and insights you need to create consistent, exceptional customer experiences.

$180.00

Enroll for free